We get asked this question more than any other. This is why we created our instant online quotation tool, to help our customers get an instant quotation. The tool considers your needs and gives you a personalised quotation based on the information you have provided.
If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed within 24 hours of acceptance of our quotation.
Our Boilers come with between 7-12 years of Parts and Labour Warranty direct from the Manufacturer! Meaning you can rest assured that your new boiler is in safe hands if you have any problems we are here to help and will be for the lifetime of your boiler.
We offer Flexible payment options meaning you can spread the cost of your new boiler Interest-Free over a period that suits you. We can offer this with no deposit if needed. Cash or cheque is also fine.
We arrive on time, dressed for the job. Our company provides quick, upfront quotes and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified heating engineers.
Common signs that indicate your boiler may need repairs include irregular or inconsistent heating, strange noises coming from the boiler, a noticeable decrease in hot water supply, frequent pilot light extinguishing, and an increase in energy bills. If you notice any of these signs, it’s best to contact a qualified boiler repair technician to assess and fix the issue.
The response time for a boiler repair technician can vary depending on factors such as the time of day, location, and the availability of technicians. However, reputable boiler repair companies strive to provide a prompt service and aim to have a technician at your property within 24 to 48 hours, especially for urgent issues. It’s advisable to contact a trusted boiler repair service and inquire about their response times.
The most common causes of boiler breakdowns include issues with the thermostat, pressure problems, faulty components such as valves or pumps, a malfunctioning ignition or pilot light, limescale buildup, and problems with the boiler’s internal wiring. Regular maintenance and servicing can help identify and address potential issues before they lead to a breakdown.
Boiler repairs may be covered by warranty or insurance, depending on the specific terms and conditions of the warranty or insurance policy. It’s important to review the warranty or insurance documents to understand the coverage and any exclusions. Additionally, some manufacturers offer extended warranties or service plans that provide coverage for repairs beyond the standard warranty period. Consulting with the boiler manufacturer or your insurance provider can provide clarity on coverage options.
Regular maintenance and servicing of your boiler are crucial in preventing future breakdowns and minimizing the need for repairs. It’s recommended to schedule an annual boiler service by a qualified engineer who can inspect and clean the boiler, check for any potential issues, and ensure it is operating efficiently. Additionally, maintaining proper water pressure, bleeding radiators to remove trapped air, and being mindful of any unusual noises or performance changes can help identify and address potential problems early on.
Your HHE Energy policy starts on the day your application is submitted. However, there is an initial 10-week period where you cannot make a claim. This is to prevent claims on pre-existing problems and keep premiums low.
You should be able to cancel and switch to HHE Energy Ltd. For more information, please call our sales team on 01294 442806 .
If you cancel the policy within 14 days of setting up your plan, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time, however, cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.
In the event of an emergency (un-containable water leak) we aim to have someone with you within 4 hours of the repair being logged if it is logged during business hours. We are able to provide help over the phone until our engineers arrive at the job. For other faults, we will do our best to have someone on the job the same day. In the event of a gas leak, please call the National Gas Emergency Service on 08001 11999 .
We aim to complete your service within 365 days of your previous service. Our team will be in contact to arrange the service with you.
A typical residential solar panel system costs between £4,000 and £10,000 before tax credits or incentives. Costs vary based on system size, panel type, and additional components like batteries.
Most domestic Solar Panel installations take no more than a day with minimum disruption. Typically, the scaffolding will be erected a couple of days before the Solar PV installation team arrive. We will then mount the panels on the roof and install the inverter, batteries and EV charger if ordered. Finally carrying out the internal wiring.
Solar panels are nearly maintenance-free, typically requiring only occasional cleaning and periodic inspections to ensure optimal performance. They are designed to last 25-30 years with minimal upkeep.
Solar PV panels alone will not give you electricity 24 hours a day as they only produce electricity in daylight hours. You would need a battery system as well as Solar PV panels to be able to come off-grid.
All our batteries are fully IP rated for both internal and external installations. Your installation engineer will discuss your preferred location with you ahead of the works. If you have any specific requests, please contact the office ahead of ordering. Please note that new guidelines recommend not installing batteries in main loft spaces.
Home batteries fall under permitted development rights, so planning consent is not required for installation. However, if your property is located in a conservation area, is listed, or is of historical interest, you will need to seek approval from the relevant authorities before placing an order.
A typical battery installation takes one working day. However, more complex installations may take slightly longer.
Several energy providers offer ‘off-peak’ tariffs for cheaper night time charging. We recommend exploring your tariff options before making a purchase. We takes no responsibility for the tariffs you may or may not be able to obtain.
All the batteries we install come with a minimum 10-year warranty. Some models offer extended warranty coverage. For details on individual product warranties, please refer to the product information.
An air source heat pump extracts heat from the outdoor air and transfers it indoors to heat your home or building. It operates similarly to a refrigerator but in reverse, using refrigerant to absorb and release heat through a compressor and heat exchanger.
Air source heat pumps offer several benefits, including energy efficiency, lower heating bills, reduced carbon emissions, and versatility in both heating and cooling modes. They can also provide hot water and qualify for government incentives and rebates.
Yes, air source heat pumps can efficiently heat your home during the winter and cool it during the summer months. They operate effectively in a wide range of temperatures and climates, making them suitable for year-round use.
Installation times vary depending on factors such as the size of the system, your property’s layout, and any additional requirements. Typically, installation can be completed within a few days by our professional technicians, with minimal disruption to your daily activities.
